If you cancel 31 days or more before your scheduled arrival date:

• You may reschedule your reservation one time for a future date, no additional fee.

• Or, if you prefer, we can refund your payment minus a $50 processing fee.

If you cancel less than 31 days before your scheduled arrival date:

• We will immediately place your site back on the market.

• If the site rebooks, you will receive a refund of the amount collected, minus a $50 processing fee.   Please note: the sooner you notify us, the better the chance we can rebook the site. Last-minute cancellations, especially during peak seasons, are much harder to fill.

The following reservations will only be refunded if the site is re-rented (minus the $50 processing fee):

• Special offers or discounted rate reservations.

• Reservations made five months or more in advance. Reservations made months in advance guarantee your site, but it also makes it unavailable for others to book.   It isn’t reasonable to block a site for literally months for your own use, and then request a refund later if your plans change.

• Late arrivals or early departures.

• Cancellations due to acts of God, weather events, RV issues, scheduling conflicts, or anything else outside of our control.

Please Remember:

With only 13 sites, we are a very small park.  And we completely understand that many guests expect refunds for canceled reservations, regardless of when the cancelation is made. After all, that is how many State and larger RV parks operate. But it’s important to remember that those parks typically have a large number of sites, and they do not assign a specific site at the time of booking.   At most parks, guests reserve a site type, (i.e. Standard, Premium, Premium Plus, Etc.) but the exact site isn’t assigned until arrival.  This allows parks to move current and future reservations around as needed, giving the park much more flexibility to fill in vacancies with new reservations or when cancellations occur.  In many cases, individual cancellations may not even be noticeable due to the size and location of the park and the ability to reshuffle upcoming bookings.

At Deer Springs, guests reserve a specific site at the time of booking. This provides them certainty in both the type of site and the exact location selected. The trade-off with this level of exclusivity is that once a site is booked, it is removed from availability and held exclusively for that guest. Unlike unassigned sites, It cannot be moved or reassigned to allow space for other reservations.

The positive side of this is the Guest is guaranteed the site they picked and nothing will change that.  The negative side is that when a cancellation occurs close to the arrival date, there is often diminished opportunity to rebook the site, regardless of the reason for the cancellation.

While unexpected events such as vehicle breakdowns or travel issues can occur, the site has still been held off the market, sometimes for months.  In cases of this nature, Deer Springs will make a good-faith effort to rebook your canceled site, and if the site is successfully rebooked, the rebooked nights are refunded.