Internet & Cellular Service at Deer Springs

Please Know What to Expect Before You Arrive

Deer Springs RV Park is located in a beautiful but very rural mountain setting. There are no commercial internet or cell providers in the area!

All internet and cell phone service provided by Deer Springs is delivered through Starlink satellite service. Starlink allows us to provide internet where traditional services are unavailable, but satellite internet has limitations. Its performance can vary because of weather, network congestion, equipment conditions, overall park usage, and other factors beyond our control.

For these reasons, Deer Springs does not advertise or guarantee “high-speed internet,” specific download speeds, uninterrupted service, or suitability for any particular activity.

Free Internet Service

We provide complimentary internet service for basic personal use. It is generally suitable for activities such as:

• Normal cell usage via Wi-Fi calling
• Checking email
• Browsing websites
• Using social media

The free service often works for for streaming movies, it is not guaranteed.  

Premium Internet Service

Guests who need additional bandwidth may purchase Premium Internet for $10 per night.

Premium provides more bandwidth than our complimentary service and may better accommodate streaming and other higher-usage activities. However, Premium is still provided through Starlink and remains subject to the same limitations.

Purchasing Premium gives you access to additional bandwidth—it does not guarantee a particular speed, uninterrupted service, or that the service will meet your individual expectations.

Premium Data Allowance

Premium Internet includes a maximum of 12 GB of data per night. If usage exceeds this allowance, the service may be slowed and, with continued overuse, may be suspended completely.

Streaming video, downloading large files, cloud backups, software updates, and similar activities can consume the 12 GB allowance quickly. Guests are responsible for monitoring and managing the data used by their devices.

Exceeding the data allowance does not qualify the Premium service for a refund.

Premium Internet Refund Policy

If Premium Internet does not provide adequate service for your needs, you must notify us within the first 24 hours after it is activated.

Upon notification, we will cancel the Premium service and refund the charge for the unused nights. Premium Internet charges will not be refunded after the service has been used for more than 24 hours.

Waiting until the end of your stay to report unsatisfactory service does not qualify for a refund. We must be given the opportunity to investigate the problem or cancel the service when the issue occurs.

The Bottom Line

We do everything reasonably possible to provide useful and dependable internet access in a location where no conventional internet service exists. However, Starlink is not the same as cable, fiber, or other commercial high-speed services.