Deer Springs RV Park is a small, independently owned RV park in the mountains. We are not Verizon or AT&T, and unfortunately, we have no control over where those companies choose to provide cellular service.

Reliable cell service is limited in this area, so we do what we reasonably can to help fill that gap. We provide Starlink internet, which allows many guests to use Wi-Fi Calling, texting, email, web browsing, streaming, and other internet services. Upgraded service is also available for guests who need additional bandwidth.

However, Starlink has limitations. Performance and capacity can vary, and it cannot always provide the same level of service you may be accustomed to at home or at RV resorts located in areas with commercial broadband and strong cellular coverage.

If our internet is not working to the standards that you expect, please let us know. We will always do what we reasonably can to help. But any remedy is ultimately dependent on the service available to us, which in this case is Starlink, and there are limits to how well any satellite service can serve a park full of guests at the same time.

We’ll continue doing everything reasonably within our power to provide the best connectivity available. But if service does not meet your expectations, please consider the source of the problem. If your cellular provider offered dependable coverage in this area, you would not need to rely so heavily on the efforts of a small RV park to fill the gap.

If you are unhappy with the lack of cellular coverage or the quality of internet service, the complaint needs to go to the company you pay each month for cellular service. Those providers are the ones with the resources and ability to improve coverage in this area. Complaining to Deer Springs cannot change Verizon or AT&T’s network, but enough complaints to the provider just might.